Email the Support Team               The Official Ideal Standard,
Armitage Shanks and Trevi Spares Website

Home / About us / Contact us
United Kingdom (change)
Basket : £0.00 (inc P&P)
Assisted search
How to video guide
Instruction manuals
Contact us
Ideal Standard International Spares website conditions of sale       Go Back  


These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through the Ideal Standard spare parts website at (the "Website"). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.


Website Terms and Conditions

Whenever you use the Website to order a product, our Website Terms and Conditions, Disclaimer and Privacy Policy will apply to your use of the Website in addition to these General Terms and Conditions of Sale. By ordering a product through the Website, you shall be deemed also to have read, understood and agreed to all of these texts.


Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

       orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this Website;

      all prices are displayed in pounds sterling exclusive of UK VAT and the admin, packaging and postage fee, unless expressly indicated otherwise;

      despite our efforts, a small number of products in our catalogue may be wrongly priced. We verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

         packaging may vary from that shown on the Website;

         the weights, dimensions and capacities shown on the Website are for guidance only;

         we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

         all items are subject to availability.  We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available


Acceptance of your order

Completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order, and we will send a confirmation e-mail notifying you when your order has been dispatched.

All products that you order through the Website will remain the property of Ideal Standard until we have received payment in full from you for those products.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.  We do not keep any of your payment details in our system.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect (or arrange for collection) of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product, refund you in full as soon as reasonably possible.

Delivery including delivery charges and timescales

Delivery charges and timescales vary depending on the type of products ordered and the delivery address. Full details of our delivery charges appear during check-out.

Delivery will be to the UK address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Occasionally, the supply of your product(s) may be delayed or prevented for reasons beyond our control for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation (more details below).

Please Note: Orders are shipped via first class Royal mail in most cases and are generally satisfied within 2-5 working days (Subject to stock availability)

Exceptions to this are items that are a) over 1KG in weight or b) Over 100cm in length, in which case they will be sent via UPS and a tracking number link will then be attached to your order within your account.

Free delivery offer

Promotion will only apply to products advertising the free delivery banner across the product image. Products not displaying the free delivery banner are excluded from the offer. The top fifty selling spares are highlighted on the first five pages of the "Top Spares" pages. Non-promotional products bought in conjunction with products as part of the offer will still incur a delivery cost. Total delivery charge, including any promotional offers and/or discounts, will appear during check-out. This offer applies to postal addresses based in UK and Northern Ireland only.


Your right to cancel

If you are a UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations (as amended, hereinafter DSRs) to cancel your order. If you wish to cancel (or are considering cancelling) an order you have placed with us, please be aware of the following terms that apply:

  When you cancel your order it shall be treated as if it had not been made. In case the goods delivered are damaged or defective, you might prefer asking for a replacement (subject to availability) instead of cancelling the order, but then you will not be entitled to a refund.

  If you want to cancel your order, you must do so by one of the following: in writing, by telephone or by e-mail within 28 working days, starting with the day after the day on which you have received the goods. When this period has expired, the goods might still be eligible for repair or replacement under warranty in accordance with your statutory rights.

  Prior to cancellation, you must retain possession and take reasonable care of the goods that you wish to return. Goods should be returned in accordance with the returns process documented on the Website.

  If you cancel your order, you must return the goods within 28 days after you have given us notice of cancellation (also when you have requested delivery to a third party). Unless (i) the goods are faulty or (ii) otherwise agreed in writing, the goods must be returned at your own cost. If you do not return the goods, we will be able to charge you the cost of recovery. You must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If returned goods are lost or damaged in transit, we reserve the right to charge you. For certain, larger goods, we may offer to arrange for collection and, where this is the case, you will be responsible to pay the costs of such collection (of which we will notify to you in advance).

  Any refunds will be made in accordance with the provisions of the DSRs to the debit/credit card account provided when you placed your order and are subject to our right to withhold amounts for: (i) the return of the goods, in case you fail to return them or opt for collection of the goods at your cost and (ii) lost and damaged goods.

  This is not intended to be a full statement of all your rights under the Distance Selling Regulations and does not affect other rights you may have as a consumer in case of non-conformity of the goods with the contract.



All spares ordered from Fast Part include a 1 year's manufactures warranty. Some products also hold an extended 5 year Warranty such as Seats, bath Panels and Shower kits (includes individually bought Shower heads).

Proof of purchase is required for all claims and the Warranty does not cover accidental loss or damage.


We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law and, except where required by law, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the relevant product ordered from us.

We will not be liable to you where we breach these General Terms and Conditions of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials; labour, fuel, parts or machinery; power failure or breakdown in machinery.

Nothing in these General Terms and Conditions of Sale shall limit our liability for personal injury or death caused by our negligence or for any other liability the exclusion of which is not permitted by applicable law.

Nothing in these terms will reduce your legal rights relating to faulty or non-conforming goods.


Other important terms

 We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

These General Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.


The Bathroom Works

National Avenue

Hull, North Humberside, HU5 4HS




  ( : : UKECOM)   View Mobile Version   Cookie Policy   Terms & Conditions   Privacy Policy   Terms of Sale
BMF Ideal Standard (UK) Ltd     Registered in England No.91891    VAT No.763 9284 90